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Wireless Networks (Wi-Fi)
Wireless Networks (Wi-Fi)
Wireless Networks (Wi-Fi)ITS provides the campus community, including students, faculty, staff, official visitors, and affiliated workers with wireless access to the university's network, as well as to the Internet. Wireless connectivity is available in most campus buildings.
Visitors should see "Wi-Fi Access for Visitors" below for options.
All users must abide by the university'sAcceptable Use Policy
.
Features
Wi-Fi coverage indoors is funded by units occupying the building.
If you find an outdoor space people gather at that needs coverage, send an email to wifioutside@utlists.utexas.edu.
Wireless Networks (Wi-Fi) Self Help
Getting Started
Connecting to utexas Wi-Fi
Connecting to utexas-iot Wi-Fi
How To Be A Good Wi-Fi Citizen at UT Austin
University IT Policies Regarding Public Network Access
University Knowledge Base on Network Services
Wi-Fi Access for Visitors
Wi-Fi Calling on Campus
Wi-Fi Network Certificate Change - May 22, 2024
Service Management
Working with Departments to Expand the UT Wireless Network
Troubleshooting
Disconnect Android device from "utguest" wifi network
Disconnect Windows 10 from "utguest" wifi network
Does the campus wireless network support multicast?
Forget utguest Wi-Fi network on a Mac device
Forget utguest Wi-Fi network on an iOS Device
Report Poor Wi-fi Performance in the Dorms
Service inaccessible from "utguest"
Service not available on utguest
Which devices can I connect to the wireless network?
Why won't Apple Remote work on the campus wireless network?
Mobile
Set up Wi-Fi Calling on an Android Phone
Set up Wi-Fi Calling on an Apple iPhone
College, School, Unit Wi-Fi Support
Requests will be routed to individual wi-fi network support units for the following:
- Athletics
- Charter School
- College of Engineering
- College of Fine Arts
- College of Natural Sciences
- College of Pharmacy
- Dean Of Students
- Department of Electrical Engineering
- Jackson School of Geosciences
- LAITS Computer Support
- McCombs School of Business
- Office of the Senior Vice President and Chief Financial Officer
- University Health Services
- University Unions
Any other college, schools or units using this form will be routed to the UT Service Desk where your request will either be resolved, routed or referred.
Available to:Faculty and Staff
Features
Help with departmental internet connectivity issues.
Cost
No cost.
Service Level Objectives
Routine requests are typically addressed within one business day.
UT Service Desk staff may escalate requests as needed.
Technical Support
Technical support is available during normal business hours:
M-F 8:00 a.m. - 5:00 p.m.
UT Service Desk
512-475-9400
Create a Ticket
Direct Emailhelp@its.utexas.edu
Wi-Fi Access for UT Students, Faculty, Staff
Theutexasandutexas-iot Wi-Fi networks provide UT Austin students, faculty, staff, official visitors, and certain affiliated workers high speed Internet access. For assistance with Wi-Fi, please click on the Self Help box on this page and click on Getting Started.
Eduroam is also available to students, faculty, and staff when traveling. For assistance configuring devices for Eduroam while traveling see https://network.utexas.edu/eduroam.
Available to:Students,Faculty and Staff
Features
- utexas and eduroam support UTEID based logins utilizing WPA2-Enterprise (802.1x).
- utexas-iot supports Internet of Things (IOT) devices like microscopes, projectors, and Amazon Echoes with WPA-Home or WPA-PSK. It requires a unique pre-shared key for each device obtained from https://network.utexas.edu/.
- Provides authenticated and encrypted Wi-Fi connectivity to the university's network and the Internet.
- No speed limits, and is prioritized over guest traffic.
- Devices are protected at the border of campus with full-cone Network/Port Address Translation.
Cost
None
Service Level Objectives
Technical Support
Technical support is available Monday - Friday, from 8:00am to 5:00pm (excluding university holidays).
Routine requests to the ITS Service Desk receive a response within 4 hours, and are typically resolved within 1-2 business days. Service Desk staff may escalate requests as needed.
UT Service Desk
(512) 475-9400
Create a Ticket
Direct Emailhelp@its.utexas.edu
ServiceAvailability
The utexasand utexas-iotWi-Fiservice has an availability SLA of 99.9% for the core system.
Individual access points / coverage locations do not have a set SLA and are handled on an as-available basis. Coverage decisions are funded and made by individual departments.
Maintenance and Incident Communications
ITS will follow established maintenance and change management processes for this service.
ITS will follow established incident communications processes for unplanned outages for this service.
Wi-Fi Access for Visitors
Basic wireless Internet access is provided to campus visitors via two methods:
- utguest: is an open Wi-Fi network, simply select utguest to connect (no account or coupon required)
- eduroam: is a global roaming network of educational institutions (requires account, see your home institution for details)
Your use of these services indicates that you have read and accepted the Acceptable Use Policy. For more information and restrictions see KB0011686
UT Austin students, faculty, and staff should use the utexasor utexas-iot Wi-Fi networks which are twenty times faster, more secure, and lack the restrictions of these visitor options. In accordance with state law and UT System rules, UT Austin students, faculty, and staff may not use utguest. Many services have been limited and are monitored to ensure compliance on these networks, and devices may be quarantined for continued use. To removeutguest from your device see these articles:
- KB0017808 – iPhone/ iOS
- KB0017821 - Mac OS
- KB0017747 – Android
- KB0017758 – Windows 10
Available to:Guest,Public
Features
- utguest
- Basic wireless Internet access (web and VPN)
- Visitors may operate a VPN of their choosing to access more Internet services
- Limited to 10Mbps
- See https://utguest.org
- For help and restrictions see KB0011686
- eduroam
- Basic wireless Internet access (web and VPN)
- Visitors may operate a VPN of their choosing to access more Internet services
- Requires account from visitors home institution (e.g. user@univ.edu) and enables global roaming across participating institutions
- Encrypts the over-the-air portion of traffic
- Limited to 50Mbps
- See https://eduroam.org
- For help and restrictions see KB0011686
Cost
None
Service Level Objectives
Technical Support
Basic Wi-Fi troubleshooting is available from the ITS Service Desk during university business hours. Additional support may be provide by the local event or conference resources (check in your conference materials and staff for contacts).
eduroam users will need to seek help from their home institutions.
Technical support is available Monday - Friday, from 8:00am to 5:00pm (excluding university holidays).
Routine requests to the ITS Service Desk receive a response within 4 hours, and are typically resolved within 1-2 business days. Service Desk staff may escalate requests as needed.
ITS Service Desk
(512) 475-9400
Create a Ticket
Direct Emailhelp@its.utexas.edu
ServiceAvailability
Wi-Fi Access for Visitors does not have a set service level and will be handled on an as-available basis.
Maintenance and Incident Communications
ITS will follow established maintenance and change management processes for this service.
ITS will follow established incident communications processes for unplanned outages for this service.
Sponsored Visitor Network Access
Departments can sponsor network access for visitors using the following mechanism. Most visitors will not require sponsorship given the university's complimentary wireless offerings (utguest and eduroam).
Sponsoring Affiliated Workers
Longer term visitors who require regular access to the network (e.g., visiting researchers on campus for a semester, or long term contractors) will need an Affiliated Worker EID to access the utexas Wi-Finetwork. Note that many visitors from other educational institutions will likely use eduroam.
Visitors in this role will need tocreate a UT EID if they do not already have one. Once the EID has been created, administrative staff from the sponsoring department will need to create a University Affiliate position and assign the Network Access privilege.
Available to:Faculty and Staff
Features
- Provides departments a mechanism to sponsor visitor access
Cost
None
Service Level Objectives
Technical Support
Technical support is available Monday - Friday, from 8:00am to 5:00pm (excluding university holidays).
Routine requests to the ITS Service Desk receive a response within 4 hours, and are typically resolved within 1-2 business days. TSCs and Service Desk staff may escalate requests as needed.
UT Service Desk
(512) 475-9400
Create a Ticket
Direct Emailhelp@its.utexas.edu
ServiceAvailability
Visitor sponsorship does not have a set service level and will be handled on an as-available basis.
Maintenance and Incident Communications
ITS will follow established maintenance and change management processes for this service.
ITS will follow established incident communications processes for unplanned outages for this service.
