Frequently Asked Questions | Topgolf Chicago - Naperville (2024)



Need some help with your Topgolf experience or have burning questions that you need answered pronto? Just click on one of the sections below to find the answer. If you need more assistance, send us a message.

The Basics

  • In short, we’re a sports entertainment complex that features an inclusive, high-tech golf game that everyone can enjoy. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, every Topgolf has an energetic hum that you can feel right when you walk through the door.

  • Our patented technology allows you to track your golf ball and accurately score each shot based on the target it enters. Which also means we can’t get into the details of how it actually works.

    Topgolf venues are also adding Toptracer technology, allowing you to see a real-time trace of your ball's flight path as well as insights into speed, distance, angle and accuracy. Basically, everything you’d ever want to know about your shot. Learn more and see which games are available here.

  • We’ll answer this question with a question—how do YOU play?! At Topgolf, our games and tech mean no two visits are the same. You can invite your regular golf foursome for a fun evening or your family for a party. Just know that our games require you to swing the club and hit the ball into the outfield.

  • Prices depend on your venue, so please refer to your venue’s page at for specific details on the price of game play. Keep in mind, our pricing is by the bay per hour, not per person. That makes all the difference.

  • Zero dollars. Free. Nothing. Allour clubs are complimentary to use during game play. We have clubs for men,ladies, left-handers, right-handers, kids, and toddlers for your convenience.Men’s and women’s clubs are already in each bay.

  • Our bays comfortably accommodate 6 people with a max of 6 playing the game, but up to 8 people can be in a bay. For safety reasons, only one person can be hitting at one time.

  • Heck no! Topgolf is a game that anyone can play and enjoy, even if you’re getting more hole-in-nones than hole-in-ones. If your swing has more “room for improvement” than you’d like, we offer lessons and classes.

  • Is it ever! Each Topgolf venue has a full restaurant and bar with local brews to classic co*cktails and a chef-driven menu led by an accomplished Executive Chef. With shareable portions and fresh, high-quality ingredients, you'll find the food and drinks as enjoyable as the games. Once in a bay, our Bayhosts are happy to get all the eats and sips you want while you play.

    Topgolf reserves the right not to serve alcohol to any Guest under 21, even if state law allows service in the presence of a parent or guardian.

  • Topgolf invites everyone to Come Play Around, and we pride ourselves on creating a safe, fun, welcoming place for all. Kids are welcome!

  • Anyone under 16 must be supervised by a Guest 21+ at all times. Anyone under 18 must be supervised by a Guest 21+ after 9:00pm.

  • At Topgolf, everyone's well-being is very important. We are committed to providing an excellent experience in a welcoming and inclusive environment so we can have fun together. Combining a few laughs, great food, and hours of Topgolf can create some epic memories. So for all parties involved, and we do mean parties, please follow our code of conduct and safety rules.

    Play Safely

  • At Topgolf, safety has been and remains our #1 priority. We are committed to maintaining a clean, welcoming and fun environment to keep our Guests and Associates healthy and safe.

    Safely-Spaced Hitting Bays
    An outdoor and spacious experience for all Guests with 11 feet from tee to tee.

    Committed to Cleanliness
    Topgolf has earned the Ecolab Science Certified™ seal at all US venues. Designed by the experts that help keep hospitals clean, The Ecolab Science Certified program requirements help ensure the venue is cleaned throughout the day and common areas are regularly disinfected. Learn more at

    Associate Health and Safety
    We require our Associates to complete a wellness check prior to starting to work. Additionally, all Associates must follow frequent handwashing protocols, per CDC guidelines.

    For more information on our health and safety measures, please visit

Plan Your Visit

  • If you’re more comfortableplaying with your own clubs, we have designated areas within our bays to storethem. We will also store your clubs in our club room if we happen to be on await so that you can enjoy our venue without lugging them around.

  • At most of our venues, we have complimentary Xbox, shuffleboard, foosball and games inside or outside on the patio. We also put on kids academies in the spring and summer to help better your child’s game. To enroll in one, check out

  • We are open every holiday except Thanksgiving and Christmas. So yes, we’re open on Groundhog’s Day and Flag Day.

  • Yes, we have general parking. Andif you don’t want to park your own car, we have valet parking at some venues.And if you don’t want to drive your own car to Topgolf, get a ride with our partner Lyft. We’ve got you covered no matter how you wantto get here.

  • Yes! Topgolf Naperville has EV charging stations so you can arrive electrified with no worries.

  • Unless it’s an extreme weather event, nothing can stop a good time at Topgolf, not even rain or snow. Our venues are all-weather facilities with covered hitting bays that are fitted with fans for the summer and heaters for the winter.

  • Topgolf is a pet-free venue - this includes dogs, pets, therapy and emotional support or comfort animals. The only exception is for service animals aiding a Guest with a disability.

  • Technically, we do not have a formal/golf dress code. Fashion is a fun way of expressing yourself, and it wouldn’t be cool of us to hinder that. Just keep in mind, we’re still a public establishment.

  • As long as you’re wearing shoes, you’re good to play! You can wear golf shoes if you want, but they aren’t required—if you do, no metal spikes please (also, where did you find metal spikes?!).

  • You absolutely can! Thanks to our Toptracer tech, we’re a great place to work on your game or just play a few games. Thanks to our unmatched vibe, you can also eat, drink, and watch the game too.

  • Topgolf is the home of play but not the home of medical professionals. If you have concerns about your ability to play our games, we suggest you speak with your doctor before visiting. But golf and our version of it is pretty low impact!

  • Yes! Every level at Topgolf is wheelchair accessible. You can also ask your Bayhost to get you an ADA hitting mat and tee. Elevators are available in multi-level venues, and our hitting bays are large enough to allow you to play in a wheelchair comfortably.

  • We do not allow smoking or vaping inside the building or on the teeline.

  • Only small flash photography cameras, point-and-shoot cameras, and cell phones will be allowed for filming at our venues, but no professional lenses or lenses over 3" are permitted. A gimble to stabilize the phone/camera is fine. No drones or audio recorders allowed.

    If a professional filming crew or a bigger camera(s) is being brought into the venue, please send your filming request to a minimum of five business days in advanced for review.

    NOTE: We do not allow drones or GoPros attached to any Topgolf property.

  • Topgolf does not allow weapons of any kind, including the concealed carry of guns, in any venue. You’ll find state-specific signage near the front entry door.

Bay Reservations & Events

  • For those who like to plan ahead, we sure do! You can reserve a bay (for 1-6 people) or two bays (for 7-12 people) up to 14 days in advance at Topgolf Naperville, inclusive of 2 hours of game play. You can also book an Event for two or more bays (7+ people), inclusive of game play and food and beverage, several weeks in advance. Click below to start planning, check availability and view pricing.

    Plan a Visit

    Feeling spontaneous? Walk-in Guests are always welcome, so come on in. That said, we highly recommend booking in advance if you need two or more bays to guarantee they'll be side-by-side for maximum fun. Or you can join the waitlist for Topgolf Naperville from anywhere on the day of your visit -- exclusively through the Topgolf App.

  • Nope! Walk-in Guests are always welcome, so come on in. That said, if visiting with 7+ people, we highly recommend booking in advance as getting 2 bays side-by-side is very difficult to accommodate for walk-in's - especially during peak times. Or you can join the waitlist for Topgolf Naperville from anywhere on the day of your visit -- exclusively through the Topgolf App.

  • Our team is unable to take reservations over the phone. BUT we’ve made reserving a bay much simpler than talking to a human being. Our online booking tool lets you check availability and reserve any open time slot in just a few clicks.

    Plan a Visit

  • Our 1 and 2 bay reservations include 2 hours of game play in a hitting bay that will be ready for you at your reserved time. Food & beverage and Lifetime Memberships are not included in these packages.

    Our Event packages are available for groups of 7 or more and include 2+ bays, 2 or more hours of game play, food & beverage and Free Lifetime Memberships for your group. Our Events team can customize packages for groups of 7 or more (2 bays minimum).

  • Reserve 1 or 2 Bays + Game Play: You can reserve a bay (for 1-6 people) or two bays (for 7-12 people) up to 14 days in advance, inclusive of 2 hours of game play. Initial allotment of reservation time slots become available at 6 a.m. local time 14 days out, so don't be alarmed if you check at midnight and don't see any availability yet! Set that alarm if you're anxious and be the first to snag a bay. Note: Reservations must be booked at least 3 hours prior to arrival.

    Book an Event for 2+ Bays + Game Play + Food & Beverage: You can book a day, weeks or even months in advance!

    Click below to start planning, check availability and view pricing.

    Plan a Visit

  • We only allocate a portion of our bays to 1 and 2 bay Reservations, and all reservation bay availability is published online. If showing sold out online, unfortunately that means no additional reservations are currently available on that date/time. Check back as additional reservations may become available closer to your desired visit date. Walk-in's are always welcome though, so come on in!

  • 1 or 2 Bay Reservation: You can! Gift cards can be redeemed online at checkout when reserving 1 or 2 bays at Topgolf Naperville.

    2+ Bay Events: Gift cards cannot be used towards payments for events.

  • 1 or 2 Bay Reservation

    Coupon: While game play coupons cannot be applied at checkout when you book your bay(s), we will honor a valid game play coupon day-of on your remaining balance. Please bring your coupon with you and present it to your bay host before you close out your check.

    % Discounts: If you qualify for a Topgolf discount (e.g., Military Heroes, Healthcare Workers or Teacher's Discount), please tell your bay host and show a valid form of I.D., and we will apply the full discount to your remaining balance day-of.


    Coupons: Coupons cannot be applied toward events.

    % Discounts: If you qualify for our Heroes, Healthcare Workers or Teacher's Discount, please tell our event sales team at the time of booking to receive your 10% discount on event game play and/or room rental.

  • 1 or 2 Bay Reservation: While bonus game play value cannot be applied to your online deposit, we can apply it to your remaining balance day-of. On the game panel in your bay, select “Apply Game Value” on the Bill Summary screen before you start playing to apply game value to your remaining game play balance. Should you miss this opportunity, notify your bay host during your visit that you have game play value on your membership you'd like to use. A manager will manually deduct the desired amount from your membership's game play balance and apply it toward your remaining reservation balance due in venue day-of.

    2+ Bay Events: Game play value cannot be applied toward events.

  • Every morning our Event Sales Associates wake up and can't wait to help you put on an awesome event. Events at Topgolf start with a minimum of 7 people (2+ bays), so if that's what you're looking for, head over to to start planning your epic outing.

  • We’ll do whatever you want to make that day even more special. Whether you want a big party or a small gathering, it’s your day and we’re here to help. To get the ball rolling, head over to

  • If that will make your experience sweeter, then heck yeah! We require that all cakes be store-bought with clearly-labeled ingredients in case of allergies because we care about the safety and well-being of all our Guests. Please note we cannot store your cake - the only exception is ice cream cake which we can store temporarily in our freezer as long as it is in a covered/sealed container.

Already Booked a Bay

  • We will be holding the bay for you at your scheduled time, so your game time will start at the start time of your booking. For example, if you book a bay for 2pm-4pm, your time will start at 2pm. We recommend arriving at least 10-15 minutes prior to your booking to check-in, so we can take you to your bay right on schedule and you can maximize your fun.

  • Your two hours of game play will start at the time you've reserved, so please give yourself some buffer time for travel and plan to arrive 10-15 minutes early to ensure you receive your full game play time. If you are late, game time will be deducted accordingly without refund, as we are holding the bay for you. Please note that you must be present in bay no later than 15 minutes after your booking start time or Topgolf reserves the right to release your bay.

  • 1 and 2 bay Reservations (game play only packages)

    You can cancel by clicking the "cancel booking" link in your confirmation email. A full refund of your deposit will be provided if cancelled at least 24 hours prior to your start time. Cancellations made less than 24 hours prior will not be refunded - the deposit made at the time of booking will be forfeited.

    If you cancelled more than 24 hours prior to your reservation and you used a credit/debit card to pay for your deposit, your refund will be appear on the statement of your original method of payment within 3-5 business days. If you used a Topgolf Gift Card, the amount paid via your Gift Card will not be added back to the original Gift Card. A new Topgolf eGift Card will be sent to the email address of the purchaser on file, within 5-7 business days, for the amount refunded. Please note, the new eGift Card will come from the sender “CashStar”, not from Topgolf.

    2+ Bay Events (package you booked includes game play and Food & Beverage)

    Please reference your event agreement for our cancellation policy and contact your event sales representative to cancel.

  • No, game time cannot be extended for Reservations or Events as the bay needs to be made available for the booking that follows yours. We want to ensure you get to your bay right on time, and that the group coming in after you does as well. All Reservations that are bookable online include 2 hours of game play. If you have 6 or less people and want the ultimate flexibility to decide in the moment how long you want to play for, we do hold a portion of our bays for walk-in guests so you’re more than welcome to come on in and play until your heart desires. If you want to play more than two hours and have 7 or more people in your group (2+ bays), our events team can set up the event for you with the amount of game time you desire in advance.

  • 1 and 2 bay Reservations (game play only packages): cannot be modified, unfortunately. It's a limitation of our booking system (we're working on it!) If you need to change the time or date, or # of bays, please first book a new reservation at your preferred time/date, and then cancel your original reservation. Just be sure to do this more than 24 hours prior to your original booking so you can cancel via the link in your confirmation email for a full refund.

    2 bay Event (package you booked includes game play and Food & Beverage): Please contact our events team at (630) 596-1000. Please note: our events team does not have the ability to modify or cancel 1 or 2 bay reservations (game play only bookings), so please contact our Guest Care Team at (630) 596-1000 for inquiries surrounding those.

  • Ah, we hate it when that happens. Please be sure to check your Spam/Junk folders – it should be there.

Gift Cards

  • Topgolf Gift Cards are available for purchase online, at any of our Topgolf locations throughout the U.S., thousands of retail locations including Target, Walmart, Kroger, Home Depot, Lowes and more (vary by region), and on Amazon.

  • No. There are no fees associated with Topgolf Gift Cards. You will only be charged the face value of the Gift Card and shipping. eGift Cards are sent via email and incur no shipping charges.

  • Digital: Your eGift Card will be sent via email on the delivery date and time you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent at the time of the scheduled delivery date.

    Physical: Due to COVID-19, processing and shipping times have been impacted. Please allow 1-3 business days for order processing prior to shipping. Delivery times are then determined by the shipping method selected. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.

  • Topgolf Gift Cards are redeemable on game play, online reservations, food and drinks, Lifetime Memberships, lessons, and gear in our lobby.

    Please note that Gift cards cannot be used toward payment for Platinum Memberships, event packages, Academies, or Leagues.

  • International purchases for Gift Cards can be processed using the PayPal payment option for eGift Cards or physical Gift Cards delivered to a US address.

  • View more Topgolf Gift Card questions on our FAQ page.

  • You can now trade them for a Topgolf eGift Card through CardCash. With over 200 brands accepted, it’s easy to get an offer on those unwanted gift cards. To learn more visit

  • Topgolf Gift Cards are available for purchase online, at any of our Topgolf locations throughout the U.S., thousands of retail locations including Target, Walmart, Kroger, Home Depot, Lowes and more (vary by region), and on Amazon.

Food & Beverage

  • Yes, several items on our menu are vegetarian or can be modified to be vegetarian:

    • Cheesy Macaroni Bites without sauce
    • Warm Pretzel Bites
    • Guac & Chips
    • Nacho Average Nachos - Bean
    • Harvest Hummus
    • Margherita Flatbread
    • French Fries
    • Tater Tots
    • Injectable Donut Holes
    • Double Trouble Cookie Skillet
    • Cookie Crumble Sundae
    • Kids Grilled Cheese

    Modifications: Sub a Black Bean Patty on any of our burgers.

  • Items that are or can be modified to be gluten-friendly:

    • Queso Blanco & Chips
    • Guac & Chips
    • Buffalo Chicken Dip without Cheddar Jack Topping
    • Harvest Hummus
    • Topgolf Wings Bone-In (Plain, Buffalo, Lemon Pepper, Garlic Parmesan)
    • Any flatbread with Sub a Gluten-Friendly Crust
    • Tres Tacos (Chicken, Shrimp, Steak)
    • All-American and Smokehouse Burgers with Gluten-Friendly Bun
    • Grilled Chicken Sandwich with Gluten-Friendly Bun
    • Turkey Avocado Salad
    • Cobb Salad
    • Cheese Fries
    • French Fries
    • Tater Tots
  • Yes, we have items on our menu that are vegan or can be modified to be vegan.

  • We do not permit outside food or beverage to be brought in due to health and safety practices. The only exception is for store bought cakes for birthdays or other celebrations.

  • Important Notice: Products containing allergens and gluten are stored in this kitchen. Please be aware that there may be a chance of cross-contact so we cannot guarantee these products for those with a food allergy or celiac disease. Guests are advised to consider this information as it relates to their individual dietary needs and requirements. Before placing your order, please inform your server if a person in your party has a food allergy.


  • A Platinum Membership includes unlimited play for up to six players during platinum hours and priority access to jump to the top of the wait list at any time at Topgolf -- even during our most popular times. See all Platinum membership perks here.

  • Our Lifetime membership is $5 plus tax, and it allows you to play at any Topgolf venue in the United States. When you get to the bay, just type in your phone number/email (or swipe your Membership Card at select venues) at the game panel and our technology will track your score by name and store them in the Topgolf App. Additional membership types are available, learn more here.

    *Not valid at Lounge, Swing Suite and Toptracer Range locations.

Golf Lessons

  • Bring your whole crew, or upgrade to a group lesson if they want to improve their game too. Reach out to your Topgolf Coach for details.

  • You wanna keep practicing? Be our guest! Book a bay for after your lesson.

  • For sure, with a full-service bar and our chefs hard at work in the kitchen, you don’t have to take your lesson on an empty stomach.

  • We sell Callaway Golf’s latest and greatest gear. We even do custom orders, so you can dial in your clubs to match your game, and we’ll ship them to your door.

About Topgolf

  • Topgolf originated from the timeless golf question, "Who hit it closer?" Originally called "Target Oriented Practice Golf," the founders of Topgolf used proprietary radio-frequency identification (RFID) technology and dartboard-style targets to answer this question, and the first Topgolf venue was created in Watford in the United Kingdom in 2000.

    Over the next 20+ years, Topgolf would become a movement opening new venues, constantly innovating to improve the guest experience, and expanding experiential platforms to create a global community.

  • You can play one of our many golf games, enjoy some of our tasty handcrafted foods, watch the game in our bar area, shop for cool merch—you get the point! Your Topgolf experience is truly up to you, and we have plenty to keep you busy.

  • Topgolf is both outside and inside, but you’ll never be exposed to the elements. Each of our hitting bays is covered, offers overhead heating, and good protection from weather of all kinds. You can Come Play Around in nearly any hot, cold, wet, or snowy condition. It’s up to you.

  • You bet! You’re completely covered, and we have heaters above you if it gets chilly.

  • Our Toptracer ball tracing tech takes your play experience to another level and is available at many venues, but not every venue just yet. You can see if a specific venue has Toptracer on our locations page.

  • We are always looking for new places to bring joy with our unique style of play – be sure to check out our press page for all the latest updates on our new venue openings and new location announcements.

Frequently Asked Questions | Topgolf Chicago - Naperville (2024)


Frequently Asked Questions | Topgolf Chicago - Naperville? ›

The prices for Topgolf vary depending on the time of day, day of the week, and location. Hourly rates for hitting bays range from $25 to $55, while group rates start at $44 per person for two hours of play and one food and drink voucher.

How much is it per person at Topgolf? ›

The prices for Topgolf vary depending on the time of day, day of the week, and location. Hourly rates for hitting bays range from $25 to $55, while group rates start at $44 per person for two hours of play and one food and drink voucher.

Can you hit a driver at Topgolf? ›

Do you use drivers at Topgolf? The range has a length of approximately 200 yards and prohibits the use of drivers and woods. However, this should not be a concern since Top Golf provides complimentary use of their clubs, which are more than sufficient for the range's distance.

Can I wear sandals to Topgolf? ›

Closed-toe shoes are required for safety reasons, so leave your sandals or flip-flops at home. Sneakers, loafers, or any comfortable shoes with good support are suitable for Topgolf. It's also important to choose shoes that you don't mind getting dirty or scuffed, as the hitting bays are outdoors.

Can a 14 year old go to Topgolf alone? ›

Anyone under 16 must be supervised by a Guest 21+ at all times. Anyone under 18 must be supervised by a Guest 21+ after 9:00pm. What are your rules? At Topgolf, everyone's well-being is very important.

Can I wear jeans to Topgolf? ›

There is no dress code at Topgolf, which gives you a lot of freedom and outfit options! A safe option is always jeans and sneakers. Remember that comfort should be top priority and footwear is important.

What is the cheapest way to play at Topgolf? ›

50% off Topgolf game play is valid on Mondays-Wednesdays when reservation is booked through the Topgolf app (not valid for website or walk-in reservations, except on Tuesdays at participating Topgolf Locations).

Can two people go to Topgolf? ›

Yes, if you book 2 bays with game play + food and beverage online or through our sales team, you will be in the best available side-by-side bays.

Do you have to pay for balls at Topgolf? ›

You pay by the bay and yes balls are included in the price. They have staff that will take food and or drink order. We were there right as they were opening and were taken to a bay right away. Had an absolute blast golfing and watching other people golf.

Has anyone fallen off Topgolf? ›

At Least 4 People Have Been Injured In Falls At TopGolf

In Fort Worth in July of 2017, two men were hospitalized after a fall from a second-floor deck of the facility. The two men got into a fight and fell, suffering minor injuries.

Can you throw balls at Topgolf? ›

Throwing golf balls is prohibited. Only dispense one golf ball at a time.

Does Topgolf let you play in the rain? ›

Topgolf venues are all-weather facilities with covered hitting bays that are fitted with fans for the summer and heaters for the winter.

Do you get unlimited balls at Topgolf? ›

You heard that right, you can hit unlimited golf balls for a fixed price, giving you more swings and more savings! Choose to purchase the unlimited per person price, or the regular hourly bay rate, on the day - we'll let you know what works out best for your group.

Can you sit in Topgolf and not play? ›

Absolutely, please join us at Topgolf as we are an entertainment and dining venue with multiple options to choose from! We have a delicious chef-driven menu and four floors with 5 bars to choose from as well. You are welcome to join us for dining and entertainment outside of our well-known golf bays.

Can you bring water to Topgolf? ›

We do not permit outside food or beverage to be brought in due to health and safety practices. The only exception is for store bought cakes for birthdays or other celebrations.

What is the dress code for golf ladies? ›

Shorts should hit just above the kneecap, and skirts and dresses shouldn't sit more than two inches above the kneecap. Avoid streetwear bottoms—including denim and basketball shorts—and stick to a looser fit versus yoga pants or bike shorts. As for color, khaki, black or white suits the proper golf attire aesthetic.

What do girls that play golf wear? ›

Women golfers should wear: Collared shirts (or non-collared shirts with sleeves) Appropriate length shorts or skirts. Golf shoes.

What shoes to wear golfing female? ›

Ideally, opting for a spiked shoe will allow you to get more stretch on those power shots while maintaining a firm grip on the ground, something the advanced player will benefit from. Aside from the other brands mentioned above, Duca del Cosma and Ecco provide the best value for advanced golfers.

Does Topgolf require collared shirts? ›

Going to Topgolf shouldn't be a fashion show, and there's no dress code. However, it's still important to look good because when you look good, you feel good, and you may even play good. It's about confidence.


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